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Payments & Canellations FAQs |
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Payments Frequently Asked Questions
Q. | Do I have to use a credit card to book a reservation on-line and is it secure? | | A. | EclipseHotels requires a credit card for all bookings through this website. The reservation processing is handled by a secured server that encrypts your credit card information for your protection. | Q. | Which credit cards can be used to guarantee a reservation? | | A. | EclipseHotels currently accept American Express, MasterCard, Visa, EuroCard and Diner's Club. | Q. | Do you accept any other form of payment? | | A. | For online reservations, we require a valid credit card as to guarantee the reservation, however once you have arrived at the hotel you may as well choose to pay cash, or arrange a Company Payment with the Credit Manager in each of our hotels. | Q. | What currency will be charged to my credit card for my online reservation? | | A. | We do not charge your credit card for online reservations, except if you miss the cancellation deadline or your reservation becomes a No Show, in this case the hotel will charge your credit card in the local currency as per the Cancellation Conditions you agree to by making the reservation. |
CANCELING OR CHANGING AN ONLINE RESERVATION
Q. | How do I change or cancel the reservation I made from this website? | | A. | Just come back here to our website and click on the Modify Booking button and follow the on-screen steps to cancel and or change your reservation. | Q. | Will I be able to reverify my reservation after it has been made? | | A. | Yes, again just come back here to our website and click on the Modify Booking button to look up your reservation. | Q. | Will I be charged a night's stay if I do not arrive and forget to cancel my reservation? | | A. | Yes, please see Cancellation rules for each reservation, you will need to agree to them before an Online Reservation will be finalized. | |
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